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CX Memoirs



From Job Candidate to Customer Lost
Candidate experience = customer experience. Companies sometimes forget about this and lose loyal customers.

jaclynfaubert6
Nov 19, 20243 min read
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6 Brands Great at Balancing Customer Wants and Needs
Six well-known brands and the strategies they use to build and sustain customer loyalty.

jaclynfaubert6
Jul 18, 20244 min read
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The Heart of Customer Experience: Making Real Connections
Understanding what makes your customers tick is essential to success. Emotions are a big part of this.

jaclynfaubert6
Jul 5, 20243 min read
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Delighting Customers: Freebies, Memorable Experiences, and the Power of Word-of-Mouth
Building brand loyalty with customer reward programs.

jaclynfaubert6
Jun 19, 20242 min read
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Crafting Consistent Customer Experiences: The Key to Loyalty and Growth
Creating a memorable customer experience takes planning and consistency.

jaclynfaubert6
May 29, 20242 min read
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A Seamless CX Journey with Thrive Causemetics
Thrive Causemetics sets the standard in customer-centric beauty brands.

jaclynfaubert6
Mar 14, 20244 min read
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