Candidate experience = customer experience. Companies sometimes forget about this and lose loyal customers.

A personal story of a post going viral on LinkedIn.

Empathy and a human centered approach beats robots and canned responses any day.

Auto replies provide efficiency but relying on them without a human causes friction.

Job seekers crave something more human when they open up that email.

Real insights into a health care-related patient support journey.

Zappos is a company that genuinely aims to wow the customer.

The first touchpoint of submitting an app for a job makes or breaks an impression of the company.

Using Workday offers a poor experience for the candidate.

Do companies truly want genuine job candidate feedback?