Candidate experience = customer experience. Companies sometimes forget about this and lose loyal customers.

Understanding what makes your customers tick is essential to success. Emotions are a big part of this.

A customer experience journey map outlining all touchpoints from awareness to renewal.

Creating a memorable customer experience takes planning and consistency.

Zappos is a company that genuinely aims to wow the customer.

Using Workday offers a poor experience for the candidate.

Do companies truly want genuine job candidate feedback?