About Me

I've created this platform as a comprehensive resource on customer experience. I explore positive and negative experiences through case studies and real-life examples. My mission is to emphasize refining the customer journey and advocating for delightful and memorable interactions. In an ever-evolving landscape, where customer expectations have shifted, this space serves as a hub for learning and engaging in discussions about the customer experience.

 

​​​As a Case Manager in pharmaceuticals, I oversaw a significant client portfolio, which revealed my passion for helping others and facilitating their health journeys. Here, I recognized the crucial importance of optimizing the customer experience and found fulfillment in positively impacting patients' lives. I knew I wanted to pursue a career where I can serve others and make a positive impact on their health.​ My recent role as Account Manager at a US package delivery tech startup provided valuable insights into effective customer assistance through technology.

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Throughout my career, I've embraced the fundamental theme of the power of empathy in serving customers, a key factor in cultivating brand loyalty and advocacy.